Returns and Refunds

1. Return request period

You may request a return within 30 days after delivery, unless the product page or applicable law provides a different period. The app displays the order’s deadline when available.

2. How to start a return

1. Open L’yvian and go to Orders.
2. Select the delivered order.
3. Choose Request Return and explain the reason, the product’s condition, and your preferred solution.
4. Wait for instructions before shipping the item.

3. General conditions

For a change-of-mind return, the product must be unused, clean, include its accessories, and, when applicable, remain in its original packaging. Approval depends on the product type, its condition, and the circumstances of the purchase. Do not ship items without authorization because they may not be identifiable or processable.

4. Damaged, defective, or incorrect items

Report the issue as soon as possible. Keep the packaging and provide photographs if support requests them. After reviewing the case, we may offer a replacement, return, refund, or another appropriate solution. This policy does not limit your legal rights regarding defective products.

5. Made-to-order products

Customized products or products made specifically after purchase may have restrictions on change-of-mind returns. Contact support if an item arrives damaged, defective, or different from what you ordered.

6. Return shipping costs

Your instructions will explain who covers return shipping. When an error is attributable to L’yvian or the item is incorrect, damaged, or defective, we will consider return shipping costs as part of the resolution. In other cases, the customer may be responsible when permitted by law.

7. Refunds

After the item is received and inspected, we will communicate the decision. Approved refunds are generally sent to the original payment method. The time to appear depends on Stripe, your bank, or the card issuer. Original shipping charges are not always refundable unless required by law or by the reason for the return.

8. Undelivered orders

If an order did not arrive, do not submit it as a standard return. Contact support so we can review the address, tracking, and carrier information.