Privacy Policy

1. Who we are and what this policy covers

L’yvian is a digital store operating in the United States. This policy applies to the customer app, this website, and store-related support communications.

2. Information we may collect

• Account and contact information: your name, email address, phone number, and account identifiers.
• Purchases and delivery: products, amounts, shipping address, delivery instructions, order status, tracking, and return requests.
• Payment information: transaction status, amount, and identifiers. Stripe processes full card information; L’yvian does not receive your full card number or security code.
• Preferences: favorites, viewed categories, searches, and interactions used to organize and personalize the experience when that option is enabled.
• Notifications and support: communication preferences, device tokens for push notifications, and messages you send us.
• Basic technical information: data needed to sign you in, protect your account, detect errors, and maintain the service.

3. How we use information

We use information to create and secure your account; display the catalog; manage carts, payments, orders, shipping, returns, and support; send confirmations or notices you have agreed to receive; personalize recommendations; prevent misuse; comply with legal obligations; and improve L’yvian.

4. Service providers

We share only the information needed by service providers that support L’yvian, including:

• Supabase for authentication, database services, and storage.
• Stripe for payment processing and refunds.
• Expo, Apple, or Google for app distribution and notifications.
• Resend for transactional email and authorized communications.
• Printify or other production and fulfillment providers when required for a product.
• Carriers and shipping platforms such as Shippo, USPS, UPS, or FedEx when needed to quote shipping, create a label, or deliver an order.

We do not sell your personal information. Providers receive only what they need for their role and are subject to their own security and privacy obligations.

5. Retention and security

We retain account information while your account is active and for as long as reasonably necessary to provide support, prevent fraud, resolve disputes, and meet tax, accounting, or legal requirements. When an account is deleted, we delete or disconnect personal information we are not required to keep. Limited order records may be retained when a business or legal obligation applies.

We use access controls, encrypted connections, and separated permissions. No system is completely risk-free; if we identify a relevant incident, we will take appropriate action.

6. Your choices

• You can update your information and addresses in the app.
• You can turn off personalized recommendations and clear related history in Preferences.
• You can change notification permissions in the app or your device settings.
• You can delete your account from Profile → Privacy & Security → Delete Account, or follow the instructions on our account deletion page.
• You can request access, correction, or deletion by contacting support.

7. Children

L’yvian is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we received information from a child, contact support.

8. Changes and contact

We may update this policy when the app, our providers, or applicable requirements change. The updated effective date will appear on this page.