1. Destinations and addresses
We ship only to destinations offered during checkout. You must provide a complete name, phone number, and address. Check the apartment number, city, state, and ZIP code before paying. An incomplete or incorrect address may cause delays, a return to sender, or additional charges.
2. Rates and services
Available shipping costs are shown before payment is confirmed, or communicated during preparation if the order requires special handling. Rates depend on destination, weight, dimensions, service level, and carrier. USPS, UPS, FedEx, and other services may not be available for every shipment.
3. Preparation and production
Preparation time is separate from transit time. Made-to-order products may require production before shipment. We display the order status in the app and send notifications when enabled.
4. Multiple packages
An order may be divided into more than one package. This may happen when products ship from different locations or when an item is produced by a provider such as Printify. Each package may have its own carrier, label, and tracking number.
5. Estimated timing
Dates and delivery times are estimates, not guarantees, unless expressly stated otherwise. They may change because of inventory, production, carrier volume, weather, holidays, security, customs, or circumstances outside our control.
6. Tracking and delivery
When available, the tracking number appears in the app. A carrier may take time to show the first scan. If a package is marked delivered, first check the entrance, mailbox, reception desk, authorized neighbors, or the location identified by the carrier.
7. Damaged, missing, or returned packages
If a package arrives damaged, keep the packaging and take photographs. If it does not arrive within the carrier’s reasonable timeframe or is returned to sender, contact support with your order number. We will review the tracking and available options. Reshipping costs caused by an incorrect address may be the customer’s responsibility when permitted by law.
8. International shipping
When offered, international shipments may require customs declarations, product codes, and recipient information. Import taxes, duties, or local handling charges may be the recipient’s responsibility unless they are expressly included in the order total. Customs processing can extend delivery times.
9. Contact
For a shipping issue, email victormechevarriahdez@gmail.com and include your order number and tracking number, if available.