L’yvian

Direct support

Help and Support

Tell us what happened and we’ll help with your account, order, payment, shipment, return, or privacy request.

Support for L’yvian customers

Contact us

Email is the primary way to contact L’yvian. If your message is about an order, include the order number shown in the app.

Support email

victormechevarriahdez@gmail.com

Never send passwords, verification codes, or full card numbers.

Open your email app

Get help faster

  • Write from the email associated with your account.
  • Include your order number when applicable.
  • Describe what you expected and what happened.
  • If a product arrived damaged or incorrect, keep the packaging and attach clear photographs.

Common topics

Where is my order?Tracking, delays, and multiple packages→ I need to return somethingDeadlines, conditions, and refunds→ Delete my accountSteps and information that is deleted→ PrivacyHow information is used and your choices→

Security

L’yvian will never ask by email for your password, an authentication code, your card security code, or your full card number. If you receive a suspicious message, do not open its links and report it to support.