Option 1: Delete your account in the app
- Open L’yvian and sign in.
- Go to Profile.
- Open Privacy & Security.
- Select Delete Account, enter the requested confirmation, and continue.
Deletion may be temporarily unavailable while an order, payment, or return is still being processed. Once it is complete, you can submit the request again.
Option 2: Request help
If you cannot access the app, email us from the address associated with your account and state that you want to delete your L’yvian account.
victormechevarriahdez@gmail.com
For security, we may ask you to confirm basic account information before processing the request. Never send passwords or full card numbers.
Information that is deleted
We delete or disconnect your profile, saved addresses, favorites, preferences, searches, notification tokens, and other personal information that we are not required to retain.
Information that may be retained
We may retain limited records of orders, payments, refunds, fraud, or support when needed for legal, tax, accounting, security, or dispute-resolution purposes. When possible, those records are disconnected from your active profile.
Timing and confirmation
We will confirm receipt of an emailed request and explain any additional step that is needed. Once deletion is complete, you will lose access to the account and the action cannot be reversed.